Frequently Asked
Questions — pokebet

The minimum deposit on pokebet is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. These minimums are designed to keep pokebet accessible to players across the Philippines, whether you're in Manila, Cebu, Davao, or anywhere else in the country.

GCash and PayMaya deposits are credited to your pokebet account instantly in most cases. Bank transfers (BPI, BDO, Metrobank) are typically credited within 15–60 minutes during regular banking hours. If your deposit hasn't appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate right away.

Default deposit limits vary by payment method and account verification level. Fully KYC-verified accounts have higher limits. You can also set your own personal deposit limits — daily, weekly, or monthly — through your account's Responsible Gaming settings. This is a great tool to help you stay in control of your spending on pokebet.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 1–3 hours (most are processed within the hour)
• BPI / BDO / Metrobank: 1–3 business days

Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer for bank transfers. pokebet processes all withdrawal requests within 24 hours on our end — any additional delay is on the payment provider's side.

The minimum withdrawal amount on pokebet is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no withdrawal fee charged by pokebet. However, please note that bonus funds are subject to wagering requirements before they can be withdrawn — check the specific bonus terms for details.

Common reasons for a rejected withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Account flagged for security review
• Payment details don't match your registered account information

If your withdrawal was rejected and you're unsure why, contact our support team at [email protected] with your transaction ID and we'll clarify the issue promptly.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms for full details.

Yes, all pokebet bonuses have an expiry period. Typically, bonuses and their associated wagering requirements must be completed within 7 to 30 days of the bonus being credited, depending on the specific promotion. Expired bonuses and any winnings generated from them are forfeited. You'll always find the exact expiry period in the terms of each individual bonus offer.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your deposits freely without wagering requirements — you can opt out of bonus offers in your account settings under Promotions Preferences. Once opted out, future deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time from the same settings page.

Yes. All games on pokebet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. pokebet operates within the PAGCOR regulatory framework, which mandates fair gaming standards for all licensed operators.

Absolutely. pokebet is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. For the best experience, use a stable internet connection (WiFi or LTE/5G). Whether you're in Makati, Quezon City, or anywhere in the Philippines, pokebet is accessible on the go.

Yes. pokebet strongly recommends enabling two-factor authentication (2FA) on your account. Once enabled, you'll need to enter a one-time code sent to your registered mobile number or email address every time you log in from a new device. You can enable 2FA in Account Settings > Security. This adds a critical extra layer of protection against unauthorized access.

Act immediately. Change your password right away via the Login page using the Forgot Password option. Then contact our support team at [email protected] to report the suspected breach. Our security team can temporarily lock your account, review recent activity, and help you secure it. Do not share your password or OTP codes with anyone — pokebet staff will never ask for these.

To self-exclude, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — options range from 6 months up to a permanent ban. Once activated, self-exclusion takes effect immediately and cannot be reversed during the chosen period. Any remaining balance will be returned to you via your registered payment method. pokebet takes self-exclusion requests seriously and will not send promotional communications to self-excluded players.

You must be at least 21 years old to register and play on pokebet. This is a strict requirement under Philippine gaming law. Age verification is mandatory for all players during the KYC process. If we discover that a player is under 21, their account will be immediately suspended, all winnings forfeited, and any deposits returned. We take underage gambling prevention very seriously.

pokebet's game servers record all bet activity in real time. If a game freezes or disconnects mid-round, simply refresh the page and log back in — your session will resume from where it left off in most cases. If a bet was placed but the result was not recorded due to a technical error, our system will automatically void the bet and return the stake to your account balance within 24 hours. If you notice a discrepancy, contact support with the game name, date, and approximate time of the issue.

pokebet is fully accessible via mobile browser on both Android and iOS devices — no app download is required. The mobile web version is optimized for touchscreen play and loads quickly even on standard LTE connections. Simply open your preferred browser, navigate to pokebet.app, and log in to enjoy the full gaming experience on your phone or tablet. Bookmarking the site to your home screen gives you quick one-tap access.