pokebet Privacy Policy

Introduction

pokebet ("pokebet," "we," "us," "our") is committed to protecting the privacy and personal data of all players and users of the pokebet platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our website, mobile application, and related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It should be read together with the pokebet Terms & Conditions and Responsible Gaming Policy.

As a player-first platform serving Filipino users across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, pokebet takes its data protection obligations seriously. We process your personal data only for legitimate, specified purposes and only to the extent necessary to deliver a safe, compliant, and enjoyable gaming experience.

Data We Collect

pokebet collects personal data from you directly, automatically through your use of the Platform, and in some cases from third-party sources. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, or driver's license number).
• Contact Data: Residential address (including city, province, and ZIP code), email address, and Philippine mobile number.
• Account Data: Username, password (stored in encrypted form), security questions, and account preferences.
• Financial Data: Payment method details including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. Full payment credentials are not stored by pokebet — they are processed by our certified payment service providers.
• Verification Documents: Copies of government-issued IDs, proof of address documents, and selfie photographs submitted during KYC verification.
• Communications Data: Records of your correspondence with pokebet support, including live chat transcripts, email exchanges, and feedback submissions.

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, session duration, click patterns, game history, wagering activity, and login timestamps.
• Location Data: General geographic location derived from your IP address, used to verify jurisdictional eligibility.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

• Identity Verification Providers: Results of identity and age verification checks conducted by our third-party KYC partners.
• Payment Processors: Transaction confirmation data from GCash, PayMaya, and banking partners.
• Fraud Prevention Services: Risk scores and fraud indicators from our anti-fraud and AML compliance partners.

How We Use Your Data

pokebet uses your personal data for the following purposes:

Legal Basis for Processing

pokebet processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting duties.
• Legitimate Interests: Processing necessary for pokebet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting our support team or using the unsubscribe mechanism in our communications.

Data Sharing & Disclosure

pokebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and age verification service providers engaged to verify your identity and confirm your eligibility to use the Platform.
• Fraud Prevention & AML Partners: Service providers that assist pokebet in detecting and preventing fraudulent activity and money laundering.
• IT Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory directive.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by pokebet in connection with legal proceedings or compliance reviews, subject to professional confidentiality obligations.

All third-party service providers engaged by pokebet are required to process your personal data only in accordance with our instructions and in compliance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the pokebet Platform. They allow us to recognize your device, remember your preferences, and collect information about how you use our services. pokebet also uses similar technologies such as web beacons, pixel tags, and local storage objects.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players use the Platform by collecting anonymized usage statistics. This data is used to improve platform performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, game display options, and notification preferences to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pokebet Platform. Instructions for managing cookies are available in the help documentation of your browser.

Data Retention

pokebet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with pokebet's data disposal procedures.

Data Security

pokebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pokebet Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized pokebet personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Multi-Factor Authentication: pokebet employs multi-factor authentication for internal systems that process personal data.
• Regular Security Audits: pokebet conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response Plan: pokebet maintains a documented data breach response plan to ensure prompt detection, containment, and notification in the event of a security incident.

Your Rights Under the Philippine DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pokebet:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data pokebet holds about you, along with information about how it is being used.
• Right to Correction: The right to request correction of any inaccurate, incomplete, or outdated personal data in your pokebet account.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing, profiling, or other purposes where pokebet does not have a compelling legitimate ground to continue processing.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days, or within such other timeframe as required by applicable law.

Children's Privacy

The pokebet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pokebet does not knowingly collect personal data from individuals under the age of 21.

If pokebet becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all personal data collected, and return any deposits made, subject to verification of the payment method used.

If you are a parent or guardian and believe that your child has registered on the pokebet Platform, please contact our support team immediately so that we can take appropriate action.

International Data Transfers

pokebet's primary operations and data processing activities are based in the Philippines. In some cases, personal data may be transferred to, stored, or processed in countries outside the Philippines — for example, where our IT infrastructure providers or KYC partners operate servers in other jurisdictions.

Where such international transfers occur, pokebet ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with recipient organizations that incorporate standard contractual clauses approved by the NPC or equivalent data protection authorities.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Implementing additional technical and organizational safeguards where required by the nature of the transfer.

Updates to This Privacy Policy

pokebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting the updated Policy on the pokebet Platform and updating the "Last Updated" date at the top of this page.

Where required by applicable law, we will seek your consent before implementing material changes to how we process your personal data. Your continued use of the pokebet Platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how pokebet protects your personal data.

Contact Us & Data Protection Officer

pokebet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information on your rights and how to file a complaint, visit the NPC's official resources.

For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page.